Why Choose US MED?
THE US MED ADVANTAGE — OUR GUIDING PRINCIPLES
HIGH PATIENT SATISFACTION
Starting with the first telephone call, patients feel comfortable working with a dedicated team of customer care representatives who are courteous, knowledgeable and trained in dealing with the special needs and requirements of members with chronic conditions. Our sophisticated IT and telephony systems, coupled with a robust portfolio of outreach and engagement marketing materials, are designed to promote a unique level of engagement along with multi-channel coordination of phone, e-mail and web requests that allows us to meet and exceed our patients’ performance expectations time and time again.
BBB A+ Rating 24/7/365 Availability U.S. Based Call Center 96% Customer Satisfaction Score Industry High Net Promoter Score
STRONG PAYOR RELATIONSHIPS
US MED is 1 of 9 Medicare Competitive Bid Winners of diabetic testing supplies. We are also an approved supplier of CPAP machines and supplies in most competitive bid areas. Contracted with approximately 500 insurance payors nationwide, we provide adequate coverage to take most patients and in the event we are not in network, our referred-out processes ensure patients receive their supplies from other suppliers in a timely manner.
20+ Years Industry Experience 500+ Employees Dedicated Compliance Team & Protocols
Committed to innovative technologies, US MED offers the Connected Health Solutions which aims to aid and assist patients that live with diabetes in day-to-day lifestyle and condition management to help them stay out of critical care and higher risk categories. The critical innovation and the foundation of the program is a wireless, cellular-enabled blood glucose meter that allows patients the unique ability to measure their blood glucose, automatically triggering the transmission of the data to the clinical ecosystem and them receiving behavioral coaching back at the device and live telephone based coaching.
Increase Star Ratings Real-Time Patient Health Monitoring Reduce Over-Utilization Social Determinants of Health (SDOH) Data Collection