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Why Choose US MED

Why Choose US MED Banner

Why Choose US MED?

THE US MED ADVANTAGE ‚ÄĒ OUR GUIDING PRINCIPLES

HIGH PATIENT SATISFACTION

Starting with the first telephone call, patients feel comfortable working with a dedicated team of customer care representatives who are courteous, knowledgeable and trained in dealing with the special needs and requirements of members with chronic conditions. Our sophisticated IT and telephony systems, coupled with a robust portfolio of outreach and engagement marketing materials, are designed to promote a unique level of engagement along with multi-channel coordination of phone, e-mail and web requests that allows us to meet and exceed our patients’ performance expectations time and time again.

BBB A+ Rating 24/7/365 Availability¬ U.S. Based Call Center¬ 96% Customer Satisfaction Score¬ Industry High Net Promoter Score

STRONG PAYOR RELATIONSHIPS

US MED is 1 of 9 Medicare Competitive Bid Winners of diabetic testing supplies. We are also an approved supplier of CPAP machines and supplies in most competitive bid areas. Contracted with approximately 500 insurance payors nationwide, we provide adequate coverage to take most patients and in the event we are not in network, our referred-out processes ensure patients receive their supplies from other suppliers in a timely manner.

20+ Years Industry Experience¬ 500+ Employees¬ Dedicated Compliance Team & Protocols

INNOVATIVE SOLUTIONS

Committed to innovative technologies, US MED offers the Connected Health Solutions which aims to aid and assist patients that live with diabetes in day-to-day lifestyle and condition management to help them stay out of critical care and higher risk categories. The critical innovation and the foundation of the program is a wireless, cellular-enabled blood glucose meter that allows patients the unique ability to measure their blood glucose, automatically triggering the transmission of the data to the clinical ecosystem and them receiving behavioral coaching back at the device and live telephone based coaching.

Increase Star Ratings¬ Real-Time Patient Health Monitoring¬ Reduce Over-Utilization¬ Social Determinants of Health (SDOH) Data Collection

WHAT OUR CLIENTS ARE SAYING

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ACCREDITATIONS

US MED is accredited by ACHC, American Diabetes Association and The Better Business Bureau.

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US MED

8260 NW 27th Street
Suite #403
Doral, FL 33122
Current Patients Call:
1-877-USMED-98
(1-877-876-3398)
New Patients Call:
1-877-840-8218

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US MED corporate office will be closed through Thursday, Sept. 14th as we continue to recover from Hurricane Irma. #hurricaneimra #usmed