Our team
AN EXPERIENCED TEAM
US MED® has an experienced team of executives that each have a track record of growing and building successful companies. With over 150+ years of industry experience in the healthcare sector, our leaders drive significant growth along with best-practices in sales & operations for a strong company foundation for years-to-come.
Bill Mixon
CHIEF EXECUTIVE OFFICER
Bill joined the executive team in July 2023. As a member of the ADS Group Board of Directors for the last two years, he brings his 27 years of industry expertise and member-first values to the CEO position. Bill has a passion for elevating the quality of our customer service and improving the work experience for our employees.
Linda Aano
CHIEF COMPLIANCE OFFICER
Linda joined the team in September 2019 and started her journey in our customer service team. For the past 8 years, Linda has lead our accreditation compliance readiness, working closely with our team to incorporate standards and elements of performance into everyday work by providing regulatory support. Serving our Team and Members as the Interim Compliance Officer, she is committed to safeguarding the integrity of all areas of our business.
Cindy Mastice
VICE PRESIDENT OF MANAGED CARE
Cindy has over 25 years of provider and managed care contracting experience. Her role ensures that US MED®'s relationships with private insurance providers are beneficial to our members and the organization. She brings a long tenure of strategic negotiating skills and payer relationships that will result in improved member care and company success.
Edda Moncada
VICE PRESIDENT OFNEW MEMBER SERVICES
Edda has been an essential team member at US MED®. She joined US MED® in October 2000 and has over 22 years of customer service experience, initial customer order process and call center. She ensures that every new order is processed and delivered in a timely manner.
Joshua Newmark
VICE PRESIDENT OF PHARMACY OPERATIONS
Josh helps to drive consistent growth and development within US MED®’s Online Pharmacy. He strives to provide the highest quality healthcare to all our pharmacy customers. Josh is overall responsible for ensuring pharmacy customers receive professional and courteous service along with having all your medical questions answered by a licensed pharmacist, when using our online pharmacy.
Brian Allen
SR. DIRECTOR OF CUSTOMER CARE
Brian has been with US MED® since 2010 and possesses over 20 years of customer service experience. He is currently responsible for customer care outreach for all product reorders. Listen in to Brian’s perspective on his role: “We see ourselves not as vendors or providers but as partners to our customers; a family member who helps them get their needed supplies on a timely basis.”
Cristina Annunziato
DIRECTOR OF ACCOUNTS RECEIVABLE
Since 2004, Cristina has been an integral team member at US MED®. She has risen through the ranks to become the Director of Accounts Receivable, a department she helped to create. Ultimately, Cristina’s work helps to ensure that payments from insurance companies -- along with your deductibles -- are received on time.
Giovanny Cortina
DIRECTOR OF IT
Giovanny joined US MED® in 2017 and is responsible for managing US MED®’s entire technology system which includes its networking, security, and support framework. With his team, Gio ensures US MED®’s technology infrastructure operates smoothly which allows our 350+ team members to efficiently service customer needs nationwide.
Quetsy Cruz
CONTROLLER
Quetsy has over 25 years of experience in providing professional financial services to profit, non-profit, and international companies. She joined the US MED® team in 2015 and currently leads the Accounting team. Quetsy is responsible for delivering finance services such as accounting, treasury, reporting, taxes and insurance management, in accordance with legislative requirements and organizational policies and strategies.
Shirley DeLeon
CERTIFIED DIABETES CARE AND EDUCATION SPECIALIST
Shirley has been a Registered and Licensed Dietitian for over 20 years and is a Certified Diabetes Care & Education Specialist. Her extensive experience in working one on one with people living with diabetes, makes her an essential member of our team. Shirley is our “go-to” clinician for diabetes and diabetes related product information. She is responsible for diabetes education and product training to our staff and the customers that we serve.
Benjamin Denton
CREATIVE DIRECTOR MARKETING
As a seasoned Creative Director with over 25 years of experience in the pharmaceutical sphere, Ben is a visionary leader/manager known for driving innovative strategies and fostering collaboration to deliver impactful creative solutions. With a passion for storytelling and a keen eye for design, Ben has played a pivotal role in shaping brand identities and crafting compelling narratives across numerous brands.
Jacque Doura
DIRECTOR OF NEW MEMBER SERVICES
Jacque has been on the frontline of US MED®’s new member services since 2010 and has held key leadership roles for our intake sales team with the primary focus on providing a memorable customer experience. With 20+ years of customer service and Sales experience under his belt, Jacque continues to develop and execute plans to achieve sales targets and expand our customer base while cultivating a member first environment.
Stephanie Duerden
MARKETING DIRECTOR
As the Marketing Director, Stephanie brings 15 years of expertise with a core focus on enriching customer interactions and centering the customer experience across all digital channels. She is passionate about transforming customer bases into engaged, thriving communities, and creating positive, lasting impressions. Her primary focus is driving growth for both the customer and the business by prioritizing customer-centered strategies.
Marysol Madrigal
DIRECTOR OF ORDER FULFILLMENT
Marysol is another integral member at US MED®, having been on board since 2007. She has over 10 years of experience in the full order process from order entry and insurance authorization to order tracking and delivery. Marysol acts as a liaison with the distribution center, coordinating ship dates and inventory, ensuring orders are processed in accordance with US MED®’s customer service standards.
Farrah McEwen
DIRECTOR OF QUALITY
ASSURANCE & TRAINING
ASSURANCE & TRAINING
Farrah has been a rock within US MED®’s foundation, with 22 years and counting. She has a passion for resolving customer complications and for facilitating training programs that teach our team members to provide customers our services in a professional manner. “Customer satisfaction has always been my # 1 priority. My position allows me the unique opportunity to create special bonds with our customers and that will always bring me fulfillment!”
Eduardo Padilla
DIRECTOR OF APPLICATION DEVELOPMENT
Eduardo oversees our team of application developers and database administrators who create and manage our internal systems that allow all US MED® team members to operate efficiently. Eduardo and his team constantly strive to provide the best tools and systems to our entire organization, which enables us to provide the best service to our customers.
Rusty Peck
VICE PRESIDENT OF SALES
(CGM/Insulin Pump)
(CGM/Insulin Pump)
Rusty joined US MED® in 2014 as a Urology Account Executive. During his tenure with the company, Mr. Peck has worked his way from Account Executive, Senior Account Executive/Team Leader for the South East Field Sales Team, to his current position of Director of Sales. Rusty has a passion for relationship building as well as working with his Account Executives on strategic business planning to drive the business forward, provide high-quality products for customers, and realize each individual's full potential.
Hilary Petro
SENIOR DIRECTOR OF MARKETING
Hilary joined US MED® in 2020 and has over fifteen years experience in education marketing. Currently she oversees the entire Marketing department while expanding US MED®’s digital marketing and social media presence. Hilary’s efforts ensure new and returning customers receive first-in-class service throughout all marketing activities.
Rene Ulloa
DIRECTOR OF STRATEGIC PARTNERSHIPS
Rene joined US MED® in 2006 and has held several operational positions related to initial order processing. As Director of Strategic Partnership, Rene has played a vital role in the development and growth of US MED® partnerships while successfully executing key transition projects and delivering on quarterly and yearly growth initiatives. Rene and his team also focus on Operational Process Improvement, Document Acquisition, and Customer Service to ensure initial customer orders are fulfilled in a timely manner and exceeding customer satisfaction.
AHCA Licensure Numbers: 1313231 and 1314211
For Healthcare Professionals
US MED® is America's primary choice for home delivery of quality medical supplies. Since 1996, over 1 million satisfied members have received disease state education and medical supplies from our highly trained customer service specialists. US MED®, the largest provider of Diabetic Supplies to the Medicare community, is licensed and accredited by Accreditation Commission for Health Care (ACHC) and maintains an A+ rating from the Better Business Bureau. We provide all products necessary to treat the Diabetes disease state, including therapies for its associated comorbidities. Our product portfolio includes, but is not limited to, the following: Diabetic testing strips, Continuous Glucose Monitors or CGMs, Insulin Pumps, Sleep Apnea and CPAP supplies, and Nebulizers.