AN EXPERIENCED TEAM
US MED® has an experienced team of executives that each have a track record of growing and building successful companies. With over 150+ years of industry experience in the healthcare sector, our leaders drive significant growth along with best-practices in sales & operations for a strong company foundation for years-to-come.
CHIEF OPERATING OFFICER
Clydall has served as our Chief Financial Officer since joining the company in October 2006. Mr. Bobb has over 25 years of experience in Finance & Accounting and 12 years of experience in the healthcare industry.
Mary Ellen Conway
CHIEF COMPLIANCE OFFICER
Mary Ellen joined US MED® in 2016. She has over 20 years of nurse consulting experience and is known for her expertise in regulatory and accreditation compliance issues in the home health, hospice, and DME environments. Essentially, Mary Ellen ensures that US MED® operates legally and ethically in all areas of our business.
CHIEF TECHNOLOGY OFFICER
Julio has served as our Chief Technology Officer since August 2017. In his role, Mr. Gonzalez is responsible for transforming the systems and technology that drive US MED®’s business in a highly competitive healthcare segment.
CHIEF MARKETING OFFICER
Daniel has 20+ years of marketing experience in customer-focused industries. His passion is delivering a best-in-class customer experience by listening to the voice of the customer and creating journeys that are engaging, informative, and supportive. Daniel uses that experience and knowledge to lead the US MED® marketing team.
VICE PRESIDENT OF MANAGED CARE
Cindy has over 25 years of provider and managed care contracting experience. Her role ensures that US MED®'s relationships with private insurance providers are beneficial to our patients and the organization. She brings a long tenure of strategic negotiating skills and payer relationships that will result in improved patient care and company success.
VICE PRESIDENT OFNEW PATIENT SERVICES
Edda has been an essential team member at US MED®. She joined US MED® in October 2000 and has over 22 years of customer service experience, initial customer order process and call center. She ensures that every new order is processed and delivered in a timely manner.
DIRECTOR OF CUSTOMER SERVICE
Brian has been with US MED® since 2010 and possesses a total of 20 years of customer service experience. He is currently responsible for all outbound outreach for all product reorders. Listen in to Brian’s perspective on his role: “We see ourselves not as vendors or providers but as partners to our customers; a family member who helps them get their needed supplies on a timely basis.”
DIRECTOR OF ACCOUNTS RECEIVABLE
Since 2004, Cristina has been an integral team member at US MED®. She has risen through the ranks to become the Director of Accounts Receivable, a department she helped to create. Ultimately, Cristina’s work helps to ensure that payments from insurance companies -- along with your deductibles -- are received on time.
DIRECTOR OF SALES OPERATIONS
Adaris has served in several key growth positions throughout her 10+ year tenure at US MED®. In her current role Adaris oversees the communication and education of US MED® partners nationwide. Adaris’ goal is to inform customer’s medical teams of the technologies that can help you or your loved one better manage your health.
DIRECTOR OF IT
Giovanny joined US MED® in 2017 and is responsible for managing US MED®’s entire technology system which includes its networking, security, and support framework. With his team, Gio ensures US MED®’s technology infrastructure operates smoothly which allows our 350+ team members to efficiently service customer needs nationwide.
Quetsy has over 25 years of experience in providing professional financial services to profit, non-profit, and international companies. She joined the US MED® team in 2015 and currently leads the Accounting team. Quetsy is responsible for delivering finance services such as accounting, treasury, reporting, taxes and insurance management, in accordance with legislative requirements and organizational policies and strategies.
CERTIFIED DIABETES CARE AND EDUCATION SPECIALIST
Shirley has been a Registered and Licensed Dietitian for over 20 years and is a Certified Diabetes Care & Education Specialist. Her extensive experience in working one on one with people living with diabetes, makes her an essential member of our team. Shirley is our “go-to” clinician for diabetes and diabetes related product information. She is responsible for diabetes education and product training to our staff and the customers that we serve.
DIRECTOR OF NEW PATIENT SERVICES
Jacque has been on the frontline of USMED®’s new patient services since 2010 and has held key leadership roles for our intake sales team with the primary focus on providing a memorable customer experience. With 20+ years of customer service and Sales experience under his belt, Jacque continues to develop and execute plans to achieve sales targets and expand our customer base while cultivating a Patient first environment.
DIRECTOR OF INBOUND CUSTOMER SERVICE
T’Sana joined US MED® in 2013. She oversees the call center operations for current customers to ensure we deliver on our promise of excellent customer service. When customers call US MED® for help with any questions, complications, or placing reorders, her team ensures customers are treated like family and that they receive the help needed.
DIRECTOR OF ORDER FULFILLMENT
Marysol is another integral member at US MED®, having been on board since 2007. She has over 10 years of experience in the full order process from order entry and insurance authorization to order tracking and delivery. Marysol acts as a liaison with the distribution center, coordinating ship dates and inventory, ensuring orders are processed in accordance with US MED®’s customer service standards.
DIRECTOR OF SALES -CGM INSULIN PUMPS
Jennifer joined US MED® in 2018 and has over 14 years of experience in the Diabetes DME space. Jennifer ensures our Physician Sales Team members properly educate physicians on US MED®'s products and services, in addition to maintaining strong relationships within the Diabetes community. Leading our Diabetes Sales Team, Jennifer cultivates the talent of our account executives, resulting in organic growth in our CGM and Insulin Pump divisions.
DIRECTOR OF QUALITY
ASSURANCE & TRAINING
ASSURANCE & TRAINING
Farrah has been a rock within US MED®’s foundation, with 22 years and counting. She has a passion for resolving customer complications and for facilitating training programs that teach our team members to provide customers our services in a professional manner. “Customer satisfaction has always been my # 1 priority. My position allows me the unique opportunity to create special bonds with our customers and that will always bring me fulfillment!”
DIRECTOR OF PHARMACY OPERATIONS
Josh helps to drive consistent growth and development within US MED®’s Online Pharmacy. He strives to provide the highest quality healthcare to all our pharmacy customers. Josh is overall responsible for ensuring pharmacy customers receive professional and courteous service along with having all your medical questions answered by a licensed pharmacist, when using our online pharmacy.
DIRECTOR OF APPLICATION DEVELOPMENT
Eduardo oversees our team of application developers and database administrators who create and manage our internal systems that allow all US MED® team members to operate efficiently. Eduardo and his team constantly strive to provide the best tools and systems to our entire organization, which enables us to provide the best service to our customers.
DIRECTOR OF SALES
Rusty joined US MED® in 2014 as a Urology Account Executive. During his tenure with the company, Mr. Peck has worked his way from Account Executive, Senior Account Executive/Team Leader for the South East Field Sales Team, to his current position of Director of Sales. Rusty has a passion for relationship building as well as working with his Account Executives on strategic business planning to drive the business forward, provide high-quality products for customers, and realize each individual's full potential.
DIRECTOR OF MARKETING
Hilary joined US MED® in 2020 and has over fifteen years experience in education marketing. Currently she oversees the entire Marketing department while expanding US MED®’s digital marketing and social media presence. Hilary’s efforts ensure new and returning customers receive first-in-class service throughout all marketing activities.
DIRECTOR OF STRATEGIC PARTNERSHIPS
Rene joined US MED® in 2006 and has held several operational positions related to initial order processing. As Director of Strategic Partnership, Rene has played a vital role in the development and growth of US MED® partnerships while successfully executing key transition projects and delivering on quarterly and yearly growth initiatives. Rene and his team also focus on Operational Process Improvement, Document Acquisition, and Customer Service to ensure initial customer orders are fulfilled in a timely manner and exceeding customer satisfaction.
DIRECTOR OF DME OPERATIONS
Christina recently joined US MED® in April 2022 with over 16 years of experience in the DME and healthcare industry. Christina is responsible for the operations of the call center, including outbound reorder and inbound customer service teams to ensure they provide an outstanding customer experience. She oversees the existing patient operational processes and verifies they are effective and efficient while ensuring the primary focus is aligned with the company values.