COVID-19 Information Updates
US MED COVID-19 Updates
US MED remains fully operational without any disruption in shipping supplies to our customers. We know the trust you place in us, and during this period of COVID-19 social distancing, you can have peace of mind knowing that your supplies will be shipped right to your door.
For the safety of our team members, we have provided PPE, implemented strict safety protocols and enabled work-from-home wherever possible. Protecting our team members and ensuring continuity of service for our valued customers are our top priorities.
Below are answers to Frequently Asked Questions (FAQ’s) related to COVID-19. If you have any other questions, our service centers are available to assist you, so please contact us.
1. Are my supplies in stock?
We are well stocked and can fulfill your reordering needs. You can rest assured that you are supported by one of the largest DME suppliers in the nation with over 26 years of experience. We are committed to providing your supplies in a timely manner, in the safety and convenience of your home.
2. Can I reorder my supplies early, before my normal schedule?
Due to insurance requirements, we must wait until your refill date to ship your supplies. However, we are well stocked and do not foresee any issues fulfilling refill orders. If your refill date is approaching please place your reorder at www.reordermysupplies.com. Once your reorder has been processed, it will be automatically shipped to your home according to your refill schedule.
3. What are your business hours?
We continue to operate under regular business hours. US MED is open Monday to Friday from 8 am to 7 pm ET and on Saturday from 10 am to 2 pm ET. We are closed on Sunday and national holidays.
4. How can I ensure that my diabetes treatment stays on track without going into my doctor’s office?
Regular physician visits are a critical part of managing your CGM and Insulin therapy and are a requirement of Medicare and insurance companies. With COVID-19 making in-office visits challenging, many physicians are turning to telemedicine services. Telemedicine allows doctors to use telephone or video conference to offer the same medical care as in-person office visits. Please call your doctor to learn more.
5. Do you carry face masks, gloves, or hand sanitizer?
No, these are not items that we carry.
6. I am not an existing customer. How do I sign up so I can have supplies shipped to my home?
The process is simple. Just click here to submit your contact information and a representative will contact you within 24 hours to complete your enrollment.
Why Choose US MED
Let's Get Started
Here’s the best part: getting started is simple, fast and easy!
We’ll coordinate your medical supply needs with your doctor and insurance company to ensure you receive what you need, when you need it. It’s that easy!
Simply sign up today and we'll do the rest.
If you have any questions, you can always call 1-877-840-8218.