True Metrix Meter

The True Metrix Meter works much like other blood glucose meters. Those living with diabetes can use this product by applying a blood sample to a test strip inserted in their meter.

The True Metrix Air meter uses True Metrix Test Strips. Test strips from other brands are incompatible with this meter.

The glucose monitor can be calibrated by doing a control test before testing blood glucose for the first time.

Trividia Health has indicated that the True Metrix Air is highly accurate - to the point where it goes above and beyond ISO standards for accuracy. Ninety-nine percent of all results from healthcare professionals fell within the accuracy limits defined by the ISO.

Using the True Metrix is simple. Just put a test strip into the device, collect a blood sample, and apply the blood to the test strip. When your test is complete, you’ll have an opportunity to tag your results.

The “E-5” error on your True Metrix meter can indicate one of the following issues:

• Test strip error, or
• Very high blood glucose result (higher than 600 mg/dL)

Corrective Action:

Retest with new test strip. If error persists, call 1-800-803-6025, Mon - Fri, 8AM-8PM EST. If
you have symptoms such as fatigue, excess urination, thirst, or blurry vision follow your Doctor or Healthcare Professional’s advice for high blood glucose. 

The "E-3" error on your True Metrix meter indicates one of the following issues:

• The test strip was previously used
• The test strip was outside of vial too long, or
• There is a sample on top of test strip.

Corrective Action:

Repeat with a new test strip. Make sure the sample tip of test strip touched top of sample drop. If error persists, call 1-800-803-6025, Mon - Fri, 8AM-8PM EST.