True Metrix Glucose Meter

Trividia Health has indicated that the True Metrix Air is highly accurate - to the point where it goes above and beyond ISO standards for accuracy. Ninety-nine percent of all results from healthcare professionals fell within the accuracy limits defined by the ISO.

Using the True Metrix is simple. Just put a test strip into the device, collect a blood sample, and apply the blood to the test strip. When your test is complete, you’ll have an opportunity to tag your results.

The “E-5” error on your True Metrix meter can indicate one of the following issues:

• Test strip error, or
• Very high blood glucose result (higher than 600 mg/dL)

Corrective Action:

Retest with new test strip. If error persists, call 1-800-803-6025, Mon - Fri, 8AM-8PM EST. If
you have symptoms such as fatigue, excess urination, thirst, or blurry vision follow your Doctor or Healthcare Professional’s advice for high blood glucose. 

The "E-3" error on your True Metrix meter indicates one of the following issues:

• The test strip was previously used
• The test strip was outside of vial too long, or
• There is a sample on top of test strip.

Corrective Action:

Repeat with a new test strip. Make sure the sample tip of test strip touched top of sample drop. If error persists, call 1-800-803-6025, Mon - Fri, 8AM-8PM EST.